FAQ

1. How long does shipping take?
Orders are processed within 1–2 business days. Shipping transit typically takes 8–11 business days, for an estimated total delivery time of 9–13 business days.

2. Do you offer free shipping?
Yes. All orders include free shipping, with no minimum order value.

3. Can I return or exchange an item?
Yes. Items that are unused and undamaged may be returned or exchanged within 30 days of delivery. Please refer to our Return & Refund Policy for full details.

4. Who pays for return shipping?
Return shipping costs are covered by the customer unless the item is defective, damaged, or incorrect.

5. How do I start a return?
To initiate a return, email info@senket.com with your order number and reason for return. Our support team will provide further instructions.

6. When will I receive my refund?
Refunds are processed within 7 days after the returned item has been received and inspected.

7. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay, Apple Pay, and UnionPay.

8. Is my payment information secure?
Yes. All payments are processed through a secure 128-bit SSL encrypted system. Your payment details are never stored on our servers.

Address: Malerhaugveien 20 C, 0661, Oslo, Norway (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)

Email: info@senket.com

Phone: +47 467 92 021

Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)

Response Hours: We respond within 24 hours (business days)